The 56-year-old watched on as her youngest daughter performed on stage in the hope of judges Tom Jones, Olly Murs, will.i.am and Jennifer Hudson pressing their button to turn their chair around.
However, it wasn’t meant to be for the talented singer and she was forced to walk off without seeing the faces of the coaches.
Now Carol has admitted the programme’s format is “harsh” as the hopefuls don’t even get to meet the judges after a long day.
The presenter told Express.co.uk: “It’s all harsh, she didn’t get to see them.”
When asked if this aspect should be reversed to the old format, Carol said: “I don’t know it’s not up to me. It’s a show and it’s part of the brutality of it.”
The mother-of-three admitted it was “no wonder” her daughter was nervous as she arrived at the venue at eight in the morning and took to the stage at half seven that night.
Explaining the process, she said: “There are loads of people on the day that didn’t get picked. What you get to see obviously is one thing but on the day she was there, only two people got picked.”