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1-10 results from 429 for query «ofgem»

January 4, 2019 9:42 AM Economy Energy banned from taking on new customers

Energy supplier Economy Energy has been banned from taking on new customers until it improves its customer service. The energy regulator, Ofgem, said the ban would remain in place for three months to allow the firm to improve its customer contact procedures. It must also address billing and payment failures, and issue customer refunds in a timely manner 75

September 6, 2018 7:25 AM Watchdog Ofgem announces price cap that will save 11 million UK households £75 a year

New energy price cap will save 11 million households £75 a year by limiting rip-off tariffs to £1,136 says watchdog Ofgem More than 11 million households across the UK will benefit from an energy cap that will save them an average of £75 a year. Industry watchdog Ofgem is bringing in a price cap that will limit energy companies to charging no more than £1,136 a year. This will force 89

June 28, 2018 7:09 AM SSE pays out £190,000 in compensation to customers

SSE has paid out £190,000 in compensation to customers after it withdrew from a partnership with social enterprise Ebico, and failed to quickly move customers onto another tariff. Suppliers have 49 days to move customers onto a new tariff if the one they are on is withdrawn, but SSE failed to comply with its licence by taking almost six months to switch 29

January 14, 2018 12:01 AM Energy watchdog Ofgem dish out record bonuses to staff while families face budget squeeze

Simple tips that can help you save over £300 on your energy bills from British Gas Smart Energy Expert, Sarah Scrivener. It means 765 of the quango’s staff who qualified for a bonus payment took home an average of £1,173 each, while the average Ofgem employee’s total pay packet was £40,000. The revelation of how many staff at Ofgem pick up a bonus comes 47

December 29, 2017 7:18 AM China's Chongqing and Shanghai natural gas exchanges

BEIJING, Dec 29 (Reuters) - China will launch a new natural gas trading exchange in Chongqing in early 2018, rival to a similar project in Shanghai. Beijing hopes at least one of the schemes will develop into a benchmark to price gas supplies across Asia. The Shanghai exchange is trading wholesale pipeline gas denominated in yuan per cubic metre and liquefied 37

August 30, 2017 7:15 AM £840m cost of network grid upgrade for Hinkley Point can be reduced, says Ofgem

Britain’s energy regulator has hit out at the £840 million cost of a network grid upgrade to connect the Hinkley Point nuclear power station proposed by National Grid. Ofgem said it is challenging around 20% of National Grid’s proposed costs, particularly in relation to the treatment of how severe weather could delay construction of the grid upgrades 37

August 1, 2017 7:19 PM Why has Centrica raised British Gas electricity prices?

The claim: British Gas has been forced to increase prices because of rising distribution costs and government policy. Reality Check verdict: Most of the increased costs came from Centrica having to pay extra costs for renewable energy. British Gas announced on Tuesday that it would be raising electricity prices by 12.5% from 15 September. Iain Conn, chief 113

August 1, 2017 10:17 AM British Gas CEO on why the firm is raising electricity prices by 12.5 per cent

The Government has criticised a decision which will see a price hike for 3.1 million customers A company's decision to increase electricity prices by 12.5 per cent has been criticised by the Government. British Gas' move to hike electricity prices for 3.1 million customers will hit those already on poor-value energy tariffs, the Department for Business 52

August 1, 2017 8:11 AM UK govt says concerned about Centrica's planned price rise

LONDON, Aug 1 (Reuters) - The British government said on Tuesday it was concerned about a 12.5 percent price rise in electricity tariffs announced by energy supplier Centrica and ruled nothing out in safeguarding customers on poor-value tariffs. Centrica, Britain's largest energy supplier and owner of household energy supplier British Gas, announced 22

August 1, 2017 7:56 AM Energy price changes by utilities in Britain

Aug 1 (Reuters) - All of Britain's biggest energy companies have announced price increases this year, citing higher wholesale prices and the cost of government policies to support renewable energy generation. Britain's dominant energy companies have been under scrutiny by the government. In response to a government request, energy market regulator Ofgem 21