British Airways passengers stranded in Mumbai Airport

January 5, 2015 11:10 AM

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British Airways passengers stranded in Mumbai Airport

Nearly 40 British Airways (BA) passengers have been stranded in Mumbai Airport after they missed a connecting flight.

One passenger said children and disabled people were among those forced to sleep on the floor after delays affected a connecting flight.

Musician Sean Read said a "massive shouting match" erupted between staff and he was unsure when he would return home.

Mr Read, from Hackney, London, is the keyboard player for the Manic Street Preachers, the Rockingbirds and Chrissie Hynde, and was among 38 passengers who had flown from Goa to Mumbai with Air India on Sunday night.

He said they had missed the connecting BA flight to London Heathrow because of a number of problems including "delays getting through security and no walkway being present for us to leave the plane and get into the terminal".

The flight to Heathrow was due to leave at 02:30 local time and Mr Read said BA was aware passengers were going to board the flight, but the company let the plane depart.

He said he had been told by Air India that BA would hold the flight, but following the departure there was a "massive shouting match" between BA and Air India staff in the airport.

Mr Read said: "Staff left us to sleep on the airport floor. There were kids, people in wheelchairs and we were offered no food or hotels.

"Today some people have managed to get flights and the airlines seem to be both working together."

About 15 people had no idea when they would return to the UK, he added.

"Most of us are professionals. I've got recordings and meetings I'm meant to attend and I've had to reorganise them using dodgy internet and phone signals," Mr Read said.

A BA spokesman said: "We are doing all we can to assist customers who missed their connection to our flight from Mumbai to London.

"In order to get them on their way as quickly as possible we have booked a number of customers onto flights with other airlines, and we are working to rebook those remaining on to the next available flights."

Source: bbc.co.uk

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