American Airlines employee "removed from duty"0:33
AN AMERICAN Airlines employee has been “removed from duty” after hitting a mother with her stroller as he forcibly removed her and her children from a flight before takeoff.
Less than two weeks after the United Airlines debacle in which police were called to forcibly remove a passenger from an overbooked flight, a fellow passenger captured the heated exchange between the American Airlines employee and another passenger who stepped in to defend the crying woman, who is seen holding a baby.
Facebook user Surain Adyanthaya posted a picture of the woman, along with a video, which shows her visibly distressed after Mr Adyanthaya alleges she was hit with her own stroller as the airline employee involuntarily removed her from the plane.
In the video Mr Adyanthaya posted, as the woman stands crying, another passenger stands up to ask if the man who asked her to leave was an American Airlines employee.
“You stay out of this,” the employee says to the passenger, pointing his finger at him.
“You get the hell off the plane,” the passenger says, as he gets out of his seat to approach the man.
“Come on, bring it on,” the airline employee says, as other airline staff attempt to separate the pair.
“You don’t know what the story is,” the employee says, as a pilot moves him away.
“I don’t care what the story is, you almost hurt a baby,” the man fires back.
American Airlines issued a statement saying the man had been stood down and that his actions, “do not appear to reflect patience or empathy”.
“We have seen the video and have already started an investigation to obtain the facts,” the airline said.
“What we see on this video does not reflect our values or how we care for our customers.
“We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident.
“We are making sure all of her family’s needs are being met while she is in our care.
“after electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip.”